Shipping and Delivery

Last Updated: 26 October 2026

Every Lovestoria painting is carefully hand-painted, naturally dried, prepared, and packaged before shipping.

1. Production Time

As each artwork is individually created, production times depend on the painting's size, complexity, and customisation requirements.

Oil paintings require natural drying time before they can be safely handled, stretched, framed, or packaged.

The natural drying stage generally takes approximately 1 week and may take up to 2 weeks in certain circumstances.

Some revisions may require additional drying time before further paint can be applied.

2. Stretching & Framing

For stretched canvas orders, with or without an additional outer frame, please allow approximately 10 days for stretching, framing where applicable, and final preparation.

3. Estimated Order Processing Time

For stretched canvas orders, with or without an outer frame, please allow approximately 5–6 weeks before dispatch, including painting, natural drying, review, revisions where applicable, stretching, framing, and packaging.

These estimates allow for normal production requirements and reasonable contingencies.

Most customers receive their artwork earlier than the estimated timeframe.

Complex revisions or unexpected production delays may extend these estimates. We will communicate significant delays where possible.

4. Australian Shipping

Orders are dispatched from Australia after final artwork approval and preparation.

Domestic delivery times depend on Australia Post's applicable delivery estimates, destination, and selected shipping service.

5. International Shipping

International shipping is available to eligible destinations displayed at checkout.

International delivery times vary depending on the destination, carrier services, customs processing, and local delivery conditions.

Any applicable import duties, taxes, or customs charges are the customer's responsibility unless otherwise stated at checkout.

6. Shipping Protection

We carefully package artworks to reduce the risk of damage during transportation.

Shipments are insured. If your artwork arrives damaged, please contact us with supporting photographs so we can arrange an appropriate resolution.

7. Tracking Information

Where tracking is available, shipping confirmation and tracking information will be provided after dispatch.

8. Delivery Information

Customers are responsible for providing an accurate and complete delivery address.

If an address needs to be corrected, please contact us as early as possible.

9. Delays

Estimated delivery dates are not guaranteed. Carrier delays, customs inspections, severe weather, and other unforeseen circumstances may affect delivery.

If your shipment is significantly delayed or missing, please contact us so we can investigate and assist.