Privacy policy

Last Updated: 26 October 2026

At Lovestoria, we value your trust and respect your privacy. We are committed to protecting your personal information, reference photographs, and the special memories you share with us.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or communicate with us.

1. Information We Collect

When you interact with Lovestoria, we may collect the following information:

  • Personal Details: Your name, email address, phone number, and billing or shipping address.

  • Order Information: Products purchased, customisation preferences, order history, and transaction details.

  • Reference Photographs: Images of people, pets, or other subjects you provide for your custom artwork.

  • Communications: Messages, feedback, revision requests, and customer service enquiries.

  • Website Information: IP address, browser information, device details, cookies, and website usage data.

Payment information is processed through Shopify and our authorised payment providers. We do not directly store complete payment card details.

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders.

  • Create your personalised, hand-painted artwork.

  • Communicate with you about painting progress, revisions, and final approval.

  • Arrange packaging, shipping, and delivery.

  • Provide customer support and resolve order-related issues.

  • Improve our website, products, and customer experience.

  • Send promotional communications where permitted and in accordance with your preferences.

  • Maintain security, prevent fraud, and meet applicable obligations.

We only collect and use information that is reasonably necessary for these purposes or otherwise permitted.

3. Reference Photos & Artwork Privacy

Your photographs and personal memories are important to us.

Reference photographs you provide are used to create your commissioned artwork and manage your order.

We may share these photographs with the artists responsible for creating your painting. Access is limited to what is reasonably necessary to complete your order.

We will not publicly display, publish, or use your personal reference photographs or completed custom artwork for advertising, social media, or promotional purposes without your permission.

If you choose to allow us to showcase your artwork, we may feature it on our website, social media, or other promotional channels within the scope of your consent.

You may contact us to withdraw your permission for future promotional use. We will also consider requests to remove previously published content where reasonably possible.

4. Sharing Your Information

We may share necessary information with trusted third-party service providers, including:

  • Artists and production partners involved in creating your artwork.

  • Shopify and payment processing providers.

  • Shipping, delivery, and insurance providers.

  • Website hosting, analytics, marketing, and customer support providers.

We share only the information reasonably required for the relevant service.

We do not sell your personal reference photographs or provide them to unrelated third parties for their independent marketing purposes.

5. Data Storage & Security

We take reasonable measures to protect your personal information and photographs against unauthorised access, misuse, loss, or disclosure.

Information may be stored and processed using Shopify and other trusted service providers.

Although we take data protection seriously, no method of online transmission or electronic storage can be guaranteed to be completely secure.

6. Cookies & Website Analytics

Our website uses cookies and similar technologies to support essential website functions, improve browsing experiences, analyse website performance, and, where applicable, personalise marketing.

You can manage certain cookie preferences through your browser or the privacy controls available on our website.

Some cookies are necessary for shopping cart, checkout, and website functionality.

7. Marketing Communications

If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may send you information about new products, special offers, and updates from Lovestoria.

You can unsubscribe at any time using the link in our marketing emails or by contacting us directly.

8. International Data Processing

As we work with service providers and may serve customers internationally, your information may be processed or accessed in countries outside your country of residence.

We take reasonable steps to protect personal information shared with overseas service providers, in accordance with applicable requirements.

9. Data Retention

We retain personal information, order records, and reference photographs for as long as reasonably necessary to fulfil orders, provide customer service, maintain business records, resolve disputes, and meet applicable obligations.

When information is no longer required, we take reasonable steps to securely delete or de-identify it.

You may contact us to request the deletion of your reference photographs or personal information, subject to applicable retention requirements.

10. Your Privacy Rights

Depending on your location, you may have rights to:

  • Request access to personal information we hold about you.

  • Request corrections to inaccurate information.

  • Request deletion of certain personal information.

  • Withdraw consent for certain uses of your information.

  • Opt out of marketing communications.

  • Raise a privacy concern or complaint.

To exercise these rights, please contact us using the details below. We will review and respond to requests in accordance with applicable requirements.

11. Children's Privacy

Our products may feature portraits of children, but orders and submissions involving children's personal photographs should be made by a parent, guardian, or another person with appropriate authority.

We do not knowingly collect personal information directly from children without appropriate authorisation.

12. Third-Party Services

Our website is powered by Shopify and may include third-party applications or services, including customer support tools.

These providers may process certain information according to their own privacy policies and applicable agreements.

For more information about Shopify's handling of personal information, please visit the Shopify Consumer Privacy Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or applicable requirements.

Any updates will be published on this page with a revised "Last Updated" date.

14. Contact Us

If you have any questions, privacy requests, or concerns about how your information is handled, please email to us: info@lovestoriaartworks.com.au

We will review privacy enquiries and complaints and respond within a reasonable timeframe.