Return and Refund

At Lovestoria, every painting tells a unique story.

Each artwork is individually hand-painted based on your personal photos, memories, and preferences. As every painting is custom-made exclusively for you, please review our Refund & Return Policy before placing your order.

1. Custom-Made Artwork & Returns

All Lovestoria paintings are personalised, made-to-order artworks created specifically for each customer.

As these artworks are uniquely created and cannot be restocked or resold, we do not accept change-of-mind returns or exchanges, except for cancellations outlined below.

2. Order Cancellations & Refunds

We understand that plans can change. As every Lovestoria painting is individually created just for you, our cancellation policy reflects the time, care, and resources dedicated to your artwork.

Within 24 Hours — 100% Full Refund

You may cancel your order within 24 hours of purchase for any reason and receive a full refund.

After 24 Hours, Before Artwork Completion — 50% Refund

If you request cancellation more than 24 hours after placing your order, but before your artwork is completed, you may request a 50% refund.

Artwork Completed & Revision Stage — 25% Refund

Once your painting is completed and enters the revision stage, a 25% cancellation refund is available.

This includes the period during which you review the finished artwork, request revisions, or provide final approval, up until shipping.

After Shipping — No Change-of-Mind Refunds

Once your artwork has been dispatched, we no longer accept change-of-mind cancellations, returns, or refunds.

How to Request a Cancellation

Please contact our customer support team with your order number as soon as possible.

Cancellation requests are assessed based on the order status at the time we receive your request.

Cancellation fees reflect the work completed and resources committed to your personalised artwork.

3. Painting Progress Photos

We believe the journey of creating your artwork is just as meaningful as the finished piece.

Progress photos are included with every Lovestoria painting.

Once your artwork is completed, we will share photos of the painting process alongside images of your finished artwork during the revision stage, allowing you to appreciate how your cherished memories came to life on canvas.

4. Unlimited Revisions Before Shipping

Your satisfaction is our priority.

Before shipping, we will share photographs of your completed painting for your review.

We offer unlimited reasonable revisions at no additional cost before shipping, helping ensure your artwork meets your expectations.

Revisions may include adjustments to colours, facial details, backgrounds, and other artistic details within the original design.

Please note:

  • Revisions must remain consistent with your original order, reference photos, painting style, and agreed composition.

  • Requests for entirely new compositions, different subjects, or substantial redesigns may incur additional fees.

  • All revisions must be requested before final approval and shipping.

5. Final Artwork Approval

Once your painting is complete and any requested revisions have been made, we will share final photographs for your approval.

Your artwork will only be shipped after receiving your final approval.

By approving the finished artwork, you confirm that you are satisfied with its appearance, composition, and artistic details.

After approval and shipping, additional artistic revisions and change-of-mind returns are no longer available.

If your delivered artwork is damaged, defective, or materially different from your approved painting, please contact us so we can resolve the issue.

6. Shipping Damage & Free Replacement

Every Lovestoria artwork is carefully packaged and shipped with transit insurance for your peace of mind.

If your painting arrives damaged during transportation, we offer a free replacement at no additional cost.

Our Shipping Damage Promise includes:

  • Free recreation of your damaged painting.

  • Free packaging and delivery of your replacement artwork.

  • No additional charges for replacement production or shipping.

  • Updates throughout the replacement process.

How to Report Shipping Damage

Please contact us as soon as possible, preferably within 7 days of delivery.

To help us resolve the issue, please provide:

  • Your order number.

  • Clear photographs of the damaged artwork.

  • Photographs of the external packaging.

  • A photograph of the shipping label, where available.

Please keep the original packaging and damaged artwork until we provide further instructions.

We will review the damage and arrange an appropriate solution as quickly as possible. You will not need to wait for our shipping insurance claim to be completed.

7. Natural Characteristics of Hand-Painted Art

Every Lovestoria painting is individually created by hand, making each piece truly unique.

Slight variations in brushstrokes, texture, colours, and artistic interpretation are natural characteristics of original oil paintings.

Colours may also appear slightly different depending on lighting conditions and screen settings.

These natural variations are part of the beauty of handmade art and are not automatically considered defects.

8. Refund Processing

Approved refunds will be issued to the original payment method whenever possible.

Refunds typically take 5–10 business days to appear in your account, depending on your payment provider.

We will notify you once your refund has been processed.

9. Contact Us

If you have any questions about cancellations, revisions, shipping damage, or refunds, please contact our customer support team through the contact details provided on our website.

We're always happy to help make your Lovestoria experience special.

Every Love Has a Story. Every Story Becomes Art.